The Fountain Fleet is a supervised school collection and transport service based in South West London. We collect children directly from school and transport them safely by electrically assisted cargo bike to their home, club or agreed destination.

All journeys are pre-booked by parents or legal guardians.

We operate in Barnes, Hammersmith, Fulham, Chelsea, Roehampton, and Chiswick, and surrounding areas in South West London. If you’re unsure whether your school or home is within our collection zone, please contact us and we’ll confirm.

Children travel in purpose-built, electrically assisted cargo bikes designed specifically for safe passenger transport.

Our bikes:

• Are professionally maintained and road legal

• Include secure seating and safety restraints

• Undergo routine safety checks

• Are operated by trained adult riders

We transport children from reception to year three, subject to weight and height and safety assessment.

Yes. We offer both termly scheduled collections for our members and ad-hoc bookings, subject to availability.

All termly bookings are made online by a parent or legal guardian. A valid membership is required before any booking can be made.

Payments are processed securely via our third-party payment provider. We do not store full card details.

To get started, you will need to take out a membership, as a valid membership is required before any booking can be made.

Once you are a member, visit our booking page to check availability and register your child for the relevant term. All bookings must be made online by a parent or legal guardian.

Yes. All riders:

• Hold enhanced DBS checks

• Receive safeguarding training

• Are trained in first aid

• Follow strict supervision and collection protocols

Safeguarding sits at the heart of our service.

Before any service begins:

• We receive written consent from a parent or legal guardian

• Written consent must be given to your child’s teacher

• We record authorised collection and drop-off details

• Emergency contact information is logged

During collection and transport:

• Your child will be collected from the agreed meeting point at their school. The exact location is arranged in advance and may vary depending on the school.

• Direct supervision throughout transit

• Confirmed handover at the destination

Parents receive updates upon request.

We follow a clear safeguarding escalation procedure:

• The agreed collection point is checked

• Parents or emergency contacts are contacted immediately

• The school is informed where appropriate

Children are never left unsupervised.

Our bikes are designed for UK weather conditions and include protective coverings.

In cases of severe weather (e.g. Met Office warnings), services may be adjusted or suspended for safety reasons. Parents are informed as early as possible.

In the unlikely event of an incident:

• The child’s safety is prioritised immediately

• Our riders follow the correct safeguarding and safety protocols

• Emergency services are contacted where necessary

• Parents are informed without delay

• A formal incident report is completed

We hold appropriate UK insurance, including public liability and employer’s liability cover.

We set clear behavioural expectations.

If behaviour compromises safety:

• The rider will follow a de-escalation protocol

• Parents will be informed

• We may review the suitability of continued transport if safety cannot be maintained

Safety always takes priority.

We welcome conversations about individual needs. Please contact us before booking so we can assess suitability and ensure we can safely support your child.

We operate in accordance with UK GDPR.

We collect only information necessary to provide the service.

Please see our Privacy Policy for full details.