FountainFleet is a supervised school collection and transport service based in South West London. We collect children directly from school and transport them safely by electrically assisted cargo bike to their home, club or agreed destination. All journeys are pre-booked by parents or legal guardians.

We operate in South West London, including Barnes, Roehampton and surrounding areas. If you’re unsure whether your school or home is within our collection zone, please contact us and we’ll confirm.

Children travel in purpose-built, electrically assisted cargo bikes designed specifically for safe passenger transport.

Our bikes:

• Are professionally maintained and road legal

• Include secure seating and safety restraints

• Undergo routine safety checks

• Are operated by trained adult riders.

We transport primary and secondary school children, subject to suitability and safety assessment.

Yes. We offer both regular scheduled collections and pre-arranged one-off bookings, subject to availability.

All bookings are made online by a parent or legal guardian.

Payments are processed securely via our third-party payment provider. We do not store full card details.

Visit our booking page to check availability and register your child.

If you’d prefer to speak to us first, we’re happy to arrange a call.

Yes. All riders:

• Hold enhanced DBS checks

• Receive safeguarding training

• Are trained in first aid

• Follow strict collection and supervision protocols

Safeguarding is at the heart of everything we do.

Before any service begins:

• We receive written consent from a parent or legal guardian

• We record authorised collection and drop-off details

• Emergency contact information is logged

During collection and transport:

• Confirmed handover from school staff (where applicable)

• Direct supervision throughout transit

• Confirmed handover at the destination

Parents receive confirmation of collection and arrival.

We follow a clear safeguarding escalation procedure:

• The agreed collection point is checked

• Parents or emergency contacts are contacted immediately

• The school is informed where appropriate

Children are never left unsupervised.

Our bikes are designed for UK weather conditions and include protective coverings.

In cases of severe weather (e.g. Met Office warnings), services may be adjusted or suspended for safety reasons. Parents are informed as early as possible.

In the unlikely event of an incident:

• The child’s safety is prioritised immediately

• Emergency services are contacted where necessary

• Parents are informed without delay

• A formal incident report is completed

We hold appropriate UK insurance including public liability and employer’s liability cover.

We set clear behavioural expectations.

If behaviour compromises safety:

• The rider will follow a de-escalation protocol

• Parents will be informed

• We may review the suitability of continued transport if safety cannot be maintained

Safety always takes priority.

We welcome conversations about individual needs. Please contact us before booking so we can assess suitability and ensure we can safely support your child.

We operate in accordance with UK GDPR.

We collect only information necessary to provide the service.

Please see our Privacy Policy for full details.